Intermediate PC Technician/Help Desk Support

Job Description:
Do you want to
grow your career and be part of a team solving critical challenges that
affect the world?
Leidos Civil
is leading the way in solving internationally pressing issues, including:
Aviation - Guiding the world's air traffic, managing
43,000+ flights for 2.5 million passengers per day
Logistics & infrastructure support - Operating infrastructure for
large-scale nuclear cleanup efforts
Cybersecurity - Monitoring advanced threats; managing
security services and utility command and control centers
management & operations - Operating the world's longest supply chain to Antarctica
Energy engineering - Restoring power during hurricane
efforts; helping communities achieve significant energy savings
Environmental management - Delivering innovative environmental
solutions and wildlife conservation plans
IT infrastructure modernization - Helping 2+ million citizens recover
from identity theft; maintaining global biometrics systems
Transportation security solutions - Securing U.S. borders with 1200+
radiation and explosive monitors; designing vehicle solutions that save lives,
reduce congestion, and boost fuel efficiency
you desire to be an integral part of a dynamic team of science and technology leaders,
then Leidos Civil is the place for you!
Protect yourself and your family, with the benefits of working for a world-class employer.
you join Leidos, you join a Fortune 500 company and one of
Ethisphere Institute's "World's Most Ethical Companies"
Answers for a Complicated WorldLeidos is seeking a mid-level PC Technician/Help Desk Support for the US Army Corps of Engineers-IT program.
Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.PRIMARY RESPONSIBILITIES: Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
High School Diploma or equivalent 3+ years of applicable work experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment Interim Secret Clearance
Valid Driver's License Experience supporting Windows 7, Windows 10, and MS Office 2013. Experience using Remedy or a similar ticketing system. Strong analytical and follow through skills. Strong verbal and written communications skills. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Ability to work well as part of a team.DESIRED: Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365
Leidos is a Fortune 500? information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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